Projects/FreeScout Helpdesk

FreeScout Helpdesk

Internal support helpdesk managing ticket routing, team assignment, and resolution tracking for NKP operations.

Maintenance
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v1.8.200github/devadmin-nkp/helpdesk-nkpappsUpdated 2026-02-25
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Ticket Management

Customer and internal support ticket workflows — inbox routing, assignment, and status tracking across NKP teams.

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Analytics & Reporting

Support volume, resolution time, and agent performance metrics across the helpdesk instance.

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Local Development Environment

Docker Compose environment with FreeScout, MySQL 8.0, and phpMyAdmin — pre-seeded with production database backup for module development.

Architecture▸ show
PHPLaravelMySQLDocker