Communications Intelligence
3,844 emails processed with AI sentiment scoring and churn risk flagging — 244 accounts flagged as high churn risk, 369 positive threads surfaced for account health monitoring.
Communications Intelligence monitors email activity across the entire portfolio. It ingests Gmail threads, classifies them with GPT-4o-mini, and surfaces churn risk signals and at-risk accounts before they escalate.
Dashboard
Key metrics:
- Thread count — total email threads processed in the last 7 days
- Churn risk accounts — domains flagged by low communication frequency or negative sentiment
- Positive threads — accounts with strong recent engagement
- Sparklines — weekly communication trend per account tier
Accounts with no email contact in 14+ days are automatically flagged in amber. Accounts with detected negative sentiment are flagged in red.
Threads
Full email thread listing with sender, subject, date, and AI-assigned sentiment score. Filter by account, date range, or sentiment. Use this to review specific client conversations and draft follow-ups.
Contacts
Contact directory with role labels (decision-maker, billing contact, day-to-day). Use this to verify who should be receiving communications for each account.